Customized products are non-refundable. We can not allow the cancellation of an item, as all items are made to order. Manufacturing time and resources have already been allocated in producing each item as soon as 6 hours from the time an order is placed.
Returns and exchanges will be accepted up to 10 days after the receipt of the item, fees may apply in some cases at the discretion of Precision Cut Steel. Custom items cannot be returned under any circumstances.
Should you experience any issue receiving your order, please reach out to us with a picture of the item and box you received at firstname.lastname@example.org within 2 days of receiving the order. Once 2 days have passed since the receipt of the item, we will no longer issue replacements or refunds.